Privacy Policy
This Privacy Policy describes how Homfix Resolutions Private Limited ("Homfix", "Company", "we", "our", or "us") collects, uses, stores, shares, and protects personal information of users who access our website, mobile applications, products, or services (collectively referred to as the “Services”).
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable laws.
Definitions
Personal Information means any information that can identify an individual directly or indirectly.
User means any person who visits, registers, or interacts with our Services.
Service Providers means third-party vendors engaged by Homfix to support business operations and service delivery.
Information We Collect
We may collect the following types of information:
- Name, phone number, email address, and postal address
- Property and project-related information
- Communication records and support requests
- Payment and transaction details
- Website usage information collected through cookies and analytics tools
We collect information when you:
- Fill out inquiry or registration forms
- Request quotations or consultations
- Subscribe to newsletters or updates
- Contact our customer support team
- Use our website or digital platforms
How We Use Your Information
We use personal information for the following purposes:
- Providing construction, renovation, and home improvement services
- Responding to inquiries and service requests
- Managing customer relationships
- Processing transactions and payments
- Improving our website, products, and services
- Sending service-related updates, offers, and notifications
- Complying with legal and regulatory requirements
Sharing of Information
We may share information with:
- Contractors, consultants, architects, engineers, and project partners involved in service delivery
- Technology and cloud service providers
- Payment processing partners
- Legal, regulatory, or government authorities when required by law
- Successors in the event of a merger, acquisition, or business restructuring
All third parties are expected to maintain appropriate confidentiality and security standards.
Data Retention
We retain personal information for as long as necessary to deliver requested services, maintain business records, resolve disputes, and meet legal, regulatory, and tax obligations.
When information is no longer required, it will be securely deleted or anonymized.
Data Security
Homfix implements reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect user information, no method of transmission or storage is completely secure.
Cookies and Analytics
Our website may use cookies and similar Resolutions to:
- Enhance user experience
- Analyze website traffic
- Remember user preferences
- Improve website performance
Users may disable cookies through browser settings, although certain website features may not function properly.
Children's Privacy
Our Services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
Your Rights
Subject to applicable laws, you may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where applicable
- Withdraw previously provided consent
- Raise privacy-related concerns or complaints
Contact Us
Homfix Resolutions Private Limited
Email: care@homfix.co.in
Website: www.homfix.co.in
Updates to this Privacy Policy
Homfix may update this Privacy Policy periodically. Any changes will be posted on this page along with the revised effective date.
Continued use of our Services after such updates constitutes acceptance of the revised Privacy Policy.
Consent
By submitting your information, using our website, or availing our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.